What is your refund policy?

We are confident that you will be extremely satisfied with our services. However, we understand that things happen.

In the unlikely event that your specific circumstances indicate that a refund may need to be issued to you, please contact us via email at support@leafwell.co.

We handle refund requests on a case-by-case basis, with the ultimate goal of providing you with the highest standard of service, but we cannot offer refunds in every situation.

For example, the following situations do not qualify for a refund:

  • If you fail to complete your State Registration within the timescale of: (a) the time required by the State you are registering for or (b) 120 days.
  • Mistakes or errors made by you during the application process.
  • If services provided by Leafwell were completed, but you need your recommendation or certificate to be revoked or retracted, we can complete this process, but refunds will not be issued.
  • Other circumstances, on a case-by-case basis.

Please note that we only offer refunds onto the original payment method used for the service fees.